FAQs

1. About Us

Who are the founders of the company?

Our company was founded 18 years ago by Wendy and Royston, who have dedicated themselves to delivering high-quality, Australian-designed and manufactured products.

What products do you offer?

We specialise in plastic injection moulded components, proudly designed and manufactured in Australia. We cater to a variety of industries from the defence & health industries to the paint industries.

2. Ordering and Payment

How can I place an order?

Orders can be placed directly through our website. Simply browse our products, add your selections to the cart, and proceed to checkout.

What payment methods do you accept?

We accept major credit and debit cards, including MasterCard, Visa, and American Express. If picking up, we also accept cash.

3. Shipping and Collection

Do you offer delivery services?

Yes, we offer express shipping across Australia for most orders. If you are looking to order in bulk, let's chat about your shipping options.

Can I collect my order in person?

Yes, we offer a collection option from our Meadowbrook facility.

How long does express shipping take?

Express shipping typically takes 1-2 business days, depending on your location.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at customercare@bcplastics.com.au with your order details.

5. Product Information

Are your products Australian-made?

Yes, all our products are proudly designed and manufactured in Australia, Queensland.

6. Contact Us

How can I reach customer support?

You can contact our customer support team via email at customercare@bcplastics.com.au or by phone at 07 3208 0555.

What are your customer service hours?

Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST.

7. Miscellaneous

Do you offer bulk purchasing options?

Yes, we offer bulk purchasing options. Please contact our sales team at office@bcplastics.com.au for more information.

Where can I find your terms and conditions?

Our terms and conditions are available on our website at HERE.